FAQ

FAQ

Q: How do I register for Ecocity World Summit 2022?  
Please click here to register. The Summit starts on Tuesday, 22 February 2022 for 3 whole days (fully online) full of innovative solutions for urban transformations until Thursday, 24 February 2022.
For group registration of 10 participants or more, please contact: reg_eco21@kenes.com 

Q: Will Ecocity World Summit be a fully online event? 
Yes. The Ecocity World Summit leadership has made the difficult decision to convert the Onsite and Online Ecocity 2021 World Summit to a fully virtual conference that will be held on 22-24 February 2022.

Q: Are the any discounted registration rates available? 
Yes. Discounted rates are available for non-PHD students and early career professionals, and for participants from Low/ Lower-middle income Countries*.

In addition, we are happy to offer a discounted, early rate for those who register before 16 December 2021.

* Low/ Lower-middle income Countries registration fee refers to Low/ Lower-middle income economies, as defined according to the World Bank Country Classification

Please click  here to see the Country Classification data.

Q: What is included in my virtual delegate registration? 
Access for to all online scientific content: pre-recorded & selected live interactive sessions
After the official Summit days – access for up to 3 months to all available content
Access to abstracts/posters online
Access to the online Exhibition Area and meet the leading industry and organizations
Access to available Industry sessions and the latest research and technology
Online networking opportunities

Q: Can I cancel my registration? 
Yes.  In case of cancellation at any stage, Bank transfer handling fee (30 Euro) will not be refunded – applicable to Bank Transfer payments only.

All cancellations must be electronically mailed:
– Cancellations received until and including 16 December 2021– full refund
– From 17 December 2021 no refund will be made

Q: How can I confirm my registration? 
An email confirmation and email receipt will be sent to you after registration is completed. If you have any questions or need assistance with your email confirmation, please contact reg_eco21@kenes.com 

Q: What is the overall format of the meeting? 
The summit starts on Tuesday, 22 February 2022 for 3 whole days (fully online) full of innovative solutions for urban transformations until Thursday, 24 February 2022.

Q: Where can I see the full program of the Summit?
Please click here to view the program of the Summit.

Q: Who will be presenting at the Summit?
Please click here to view the Summit speakers.

Q: Will the sessions be available online following the end of the Summit? 
Yes, all sessions from the virtual event will be available to all registered delegates for 3 months following the closing of the event.

Q: Will there be sponsorship opportunities at the Ecocity World Summit? 
Yes. For more information regarding all sponsorship opportunities, both on-site and virtually, please click here or contact Sherwin Gentle (Industry Liaison & Sales Associate) – sgentle@kenes.com

Q: How do I access the virtual event? 
Registered delegates will receive an email from the meeting organizer a few days before the event with a link to the virtual portal and unique login code.

Q: Do I need any specific requirement to access the meeting portal or to optimize my viewing? 
The meeting portal can be accessed from a computer, tablet, or smartphone. Please make sure you have an up-to-date browser version.

It is recommended that delegates use the best internet connection as possible. In general, wired connection are better than Wifi connections, and WiFi connections are better than cellular (3G/4G/LTE) connections. Plan ahead, and, if possible, join from a location where you can access a fast, reliable, wired connection.
Close any unused application on your computer. Virtual meetings can demand significant memory and processing power from your computer. Closing other applications during the event will help with the virtual meeting run more efficiently.
Avoid activities that steal bandwidth. Don’t start any bandwidth-intensive activities immediately prior to, or during, the event. Avoid large downloads, uploads, streaming, cloud backups, cloud file synchronizations and other high bandwidth activities.

Supported Operating Systems:
MacOS X with MacOS 10.7 or later
Windows 10
Red Hate Enterprise Linux 6.4 or higher
iOS 7.0 or later
iPad OD 13 or later
Android 4.0x or later

Browsers – recommend Chrome
Windows: Chrome 40+, Edge12+, Firefox 21+
Mac: Chrome 40+, Firefox 27_
Linus: Chrome 40+, Firefox 27+

Q: If I have trouble accessing the virtual event portal or if I lost my login code, who should I contact? 

reg_eco21@kenes.com